Global Warming And Its Effects - 1451 Words

Global warming was once speculative but, after much research, it has since been scientifically proven by a number of methods. One such method is that used by paleoclimatologist Lonnie Thomas who collects the cores from ice masses all around the globe for his analysis of stable isotopes found in oxygen as discussed on page 452 of the text. Essentially, Thompson and his team concluded from their findings that â€Å"†¦most ice cores indicate that the last 50 years were the warmest 50-year period in the last 2000 years and, in some places, for the entire Holocene! Our climate is clearly going to grow even warmer and less hospitable† (Larsen 452). What, exactly, is global warming? â€Å"The increase in the average temperature of the earth’s atmosphere†¦show more content†¦Although I’m not always certain, at the moment, I think I’m human! Yeah, I’m pretty confident about that so, as a human, part two of this discussion calls for me to think about what the future may hold for my species if we continue on the path that we’re on, and if all of the groundbreaking accomplishments that we have achieved throughout the course of human evolution, our material culture specifically, will ultimately lead to our demise. And, if so, what, if anything, can be done to stop it? Collectively, what are the biological consequences of global climate change—global warming caused by greenhouse gases in particular; population increase—overcrowding more specifically; and technology—such advanced technology that humans’ physical activity has been reduced to be precise? On page 468 of the text, the chapter summary really wrapped it all up rather nicely, and, so not to take too much of your time, I will heavily rely upon the concise answers provided there to approach part one (although there are tons of additional details that my human little self is dying to shower you with). Global warming potentially threatens future food supplies for the growing world population, especially in poorer regions. Population increase places stress on resources, including food supplies. Population increase and associated crowding lead to poor sanitation and enhance the spread of existing and newly emerging infectious diseases. Population

Improving call center customer experience - 900 Words

Improving call center customer experience Delivering the ultimate call centre customer experience sets a company apart from companies that offer the same service. It makes customers loyal to the company solutions and hence more profits. The call centre is one major contact between the customers and the company. This is where the clients make inquiries, suggestions, orders and complaints. Thus, its importance cannot be overemphasized. Best practices in call centre environment. Call centre customer experience has strong bearing on the decision to buy a company’s product. It also determines repeated purchases on the same product. Call centre managers should be aware of the best practices and their effect on buyer behavior. Here are a few. †¢Ã¢â‚¬ ¦show more content†¦It is also important to let the customer know that his or her information is secure. †¢ Call back service: It is always important to follow up customers who abandoned their call or those that the agents promised to call back. It is important to call customers back within a short duration from when they called. This reduces customer apathy. Where the agent does not have the solution the client is looking for, it is good to tell the customer that that the problem will be elevated to the right parties. A solution should then be communicated to the customer in time. This is a major call centre customer experience success pointer. †¢ Accuracy of information: Agents should have accurate information at all times. Clients calling via phone need information then. It is annoying to have the agent fumbling around or giving vague information to the client. In addition, call centers should provide the agents with a three sixty degree view of the client to avoid sacrificing valuable interaction time when looking for customer information. †¢ Calling after business hours: Where the call centre does not run for twenty four hours, it is important to have an option that re- directs customers to self service or offer to call the customer back. †¢ Customer satisfaction survey: It is good to do a survey on the customer satisfaction with the service that they receive from the agents and automated services. This could be a fewShow MoreRelatedAvaya Unified Communications: a Call Center Communication Network1004 Words   |  5 PagesRunning head: AVAYA UNIFIED COMMUNICATIONS Avaya Unified Communications: A Call Center Communication Network Effective Communication in a call center is vital for success. Yet today there are too many communication devices which seem to be adversely challenging and confusing to today’s employees. The need for electronic business and communication technologies are growing as call centers grow to keep up with competition, develop e-business, and to go global. Office phones, cellRead MoreCUSTOMER SERVICE PLAN SAMPLE Essay1260 Words   |  6 Pagesï » ¿ [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, thatRead MoreCustomer Service Environment Is Extremely Important919 Words   |  4 PagesListening in any customer service environment is extremely important. 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In addition to a call centre, collective handling of letters, faxes, live chatRead MoreMy Organization s Customer Service Model1208 Words   |  5 PagesWhile nursing leadership has championed enhancing the patient experience for a long time, there is now wide-spread interest in the topic driven by the recent decision to link hospital reimbursement to patient satisfaction performance. Despite investing in resources to improve the patient experience, many hospitals still struggle to achieve and sustain strong performance (OneSource, n.d.-a) Press Ganey found that hospitals that were doing well five years ago are do ing well now, while lower performingRead MoreEssay on Hcs 325 Importance of Teams858 Words   |  4 Pagespriorities would be to improve the efficiency and satisfaction with both my staff and those we serve. Being in charge of a call center where the call volume has dramatically increased over the course of a year will require great management skills and good teamwork. Figuring out to properly use the money and develop the best strategy as to how to improve efficiency and customer satisfaction will be a priority. Many organizations incorporate the concept of teams. In the military, teamwork is the baseRead MoreTraining Program Development1050 Words   |  5 PagesDevelopment and Delivery The senior leadership of the customer service call center has realized that current practices are damaging the organization’s reputation and without making some serious improvements in training and development the organization will not have a future. Hiring a HR advisor to progress from their current state is the first step in the right direction. The HR advisor is responsible for providing the customer service call center with valuable practices to establish a well organized

Describe the Different Stakeholders Who Influence the Purpose of Two Contrasting Business free essay sample

The money that the customers spend is important because it helps to carry on their work in the future. As the customers know that the Eden Project is for charity, they are not so concerned about how much they spend as they know that the money goes towards a good cause. Customers that come from Devon and Cornwall are offered a reduced price. | A large amount of customers are key to ensuring that Coco-Cola have high profits. This means that Coca-Cola will want to make sure their products are of a good quality to ensure business in future. Coca –Cola will want to ensure customers choose them over their nearest rival for example, Pepsi. So they would try to stand out from other rivals. | Employees | An important factor for the Eden Project is the job satisfaction as employees would be proud that they work for a small charity. Also the Eden Project will also take on volunteers into their organisation. We will write a custom essay sample on Describe the Different Stakeholders Who Influence the Purpose of Two Contrasting Business or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The Eden Project will need to make sure that the volunteers are motivated, so they can see the value of the work that they do. Furthermore, even though they don’t get paid they will be motivated as it is for a good cause. Coca-Cola is a well know large organisation therefore they do not want any negative publicity about how their employees have been treated. However in the past Coca-Cola has had bad publicity, as they tried to prevent trade union membership are some countries, the outcome of this is likely to lower staff moral and decrease productivity. Job satisfaction and motivation is just as important to Coca- Cola. Because if there is no motivation then the product would be not at a high stranded. | Suppliers | The suppliers that the Eden Project usesare local which is to minimise transport pollution and to support the local community. Coca-Cola uses suppliers from different parts of the world which means that the costs are low as the supplier are from abroad. In order to have a successful relationship with suppliers, Coca-Cola have supplier guiding principles and a supplier code of conduct in order to make sure specific rules and regulations are ensure. | Owners | The Eden Project Trust is managed by The Eden Project Ltd. As the Eden Project is a Limited Company it is owned by family and friends who have invested some money into the business. As Coca-Cola is a Public Limited Company, a majority of owners who play an impotent role in how Coca-Cola is organised. Also Coca-Cola has a lot of minority owners in the form of shareholders which would have an influence over how the company is run. | Local and national communities | The Eden Project a social enterprise eager to support the local and also the national communities as much as possible. | In the past Coca-Cola has had negative publicity because of some of its practices in some countries. For example India, where the company has practices depleted groundwater which they for factories but ended in the resulting in a shortage of water for local people that lived in India. | Trade Unions | The project is not linked with any Trade Unions. Trade unions stand up for employee rights and makes sure there treated fairly. | Previously Coca-Cola has got into trouble for trying to suppress Trade Union membership within the organisation as they are seen as a threat to the company. | Employer Associations | The Eden Project is not connected with any employer associations. Employer Associations represent employee interests. | Coca-Cola does not have any employer associations. | Government | The Eden Project will have to follow the law this is to make sure that they know what to do and so that they do the right thing. As the Eden Project is a charity they will receive tax relief. | Coca-Cola has to also follow the law, in each country. Coca-Cola also has to make sure that they give their employees the right contract. Also they have to make sure that their customs get a high standard that they pay for. |