Global Warming And Its Effects - 1451 Words

Global warming was once speculative but, after much research, it has since been scientifically proven by a number of methods. One such method is that used by paleoclimatologist Lonnie Thomas who collects the cores from ice masses all around the globe for his analysis of stable isotopes found in oxygen as discussed on page 452 of the text. Essentially, Thompson and his team concluded from their findings that â€Å"†¦most ice cores indicate that the last 50 years were the warmest 50-year period in the last 2000 years and, in some places, for the entire Holocene! Our climate is clearly going to grow even warmer and less hospitable† (Larsen 452). What, exactly, is global warming? â€Å"The increase in the average temperature of the earth’s atmosphere†¦show more content†¦Although I’m not always certain, at the moment, I think I’m human! Yeah, I’m pretty confident about that so, as a human, part two of this discussion calls for me to think about what the future may hold for my species if we continue on the path that we’re on, and if all of the groundbreaking accomplishments that we have achieved throughout the course of human evolution, our material culture specifically, will ultimately lead to our demise. And, if so, what, if anything, can be done to stop it? Collectively, what are the biological consequences of global climate change—global warming caused by greenhouse gases in particular; population increase—overcrowding more specifically; and technology—such advanced technology that humans’ physical activity has been reduced to be precise? On page 468 of the text, the chapter summary really wrapped it all up rather nicely, and, so not to take too much of your time, I will heavily rely upon the concise answers provided there to approach part one (although there are tons of additional details that my human little self is dying to shower you with). Global warming potentially threatens future food supplies for the growing world population, especially in poorer regions. Population increase places stress on resources, including food supplies. Population increase and associated crowding lead to poor sanitation and enhance the spread of existing and newly emerging infectious diseases. Population

Improving call center customer experience - 900 Words

Improving call center customer experience Delivering the ultimate call centre customer experience sets a company apart from companies that offer the same service. It makes customers loyal to the company solutions and hence more profits. The call centre is one major contact between the customers and the company. This is where the clients make inquiries, suggestions, orders and complaints. Thus, its importance cannot be overemphasized. Best practices in call centre environment. Call centre customer experience has strong bearing on the decision to buy a company’s product. It also determines repeated purchases on the same product. Call centre managers should be aware of the best practices and their effect on buyer behavior. Here are a few. †¢Ã¢â‚¬ ¦show more content†¦It is also important to let the customer know that his or her information is secure. †¢ Call back service: It is always important to follow up customers who abandoned their call or those that the agents promised to call back. It is important to call customers back within a short duration from when they called. This reduces customer apathy. Where the agent does not have the solution the client is looking for, it is good to tell the customer that that the problem will be elevated to the right parties. A solution should then be communicated to the customer in time. This is a major call centre customer experience success pointer. †¢ Accuracy of information: Agents should have accurate information at all times. Clients calling via phone need information then. It is annoying to have the agent fumbling around or giving vague information to the client. In addition, call centers should provide the agents with a three sixty degree view of the client to avoid sacrificing valuable interaction time when looking for customer information. †¢ Calling after business hours: Where the call centre does not run for twenty four hours, it is important to have an option that re- directs customers to self service or offer to call the customer back. †¢ Customer satisfaction survey: It is good to do a survey on the customer satisfaction with the service that they receive from the agents and automated services. This could be a fewShow MoreRelatedAvaya Unified Communications: a Call Center Communication Network1004 Words   |  5 PagesRunning head: AVAYA UNIFIED COMMUNICATIONS Avaya Unified Communications: A Call Center Communication Network Effective Communication in a call center is vital for success. Yet today there are too many communication devices which seem to be adversely challenging and confusing to today’s employees. 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However, professional call center agents face extra challenges that brick-and-mortar customer service employees typically don t have to address. Why? Because without using intentional listening techniques while assisting customers over the phone, you risk frustrating your caller before the conversation even begins in earnest. To understand how important it is to train employees the differences between call center interactions andRead MoreDell: Supply Chain Management and Electronic Commerce Essay1415 Words   |  6 Pagescomputer peripherals and other digital products among the world. According to the Fortune 500 list, Dell is currently listed as number 51. Dell is well known for its customer-oriented services such as supply chain management and electronic commerce. More specifically, the supply chain management (SCM) used by Dell allows customers to build their own PC online and successfully satisfies each customer’s specification. 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In addition to a call centre, collective handling of letters, faxes, live chatRead MoreMy Organization s Customer Service Model1208 Words   |  5 PagesWhile nursing leadership has championed enhancing the patient experience for a long time, there is now wide-spread interest in the topic driven by the recent decision to link hospital reimbursement to patient satisfaction performance. Despite investing in resources to improve the patient experience, many hospitals still struggle to achieve and sustain strong performance (OneSource, n.d.-a) Press Ganey found that hospitals that were doing well five years ago are do ing well now, while lower performingRead MoreEssay on Hcs 325 Importance of Teams858 Words   |  4 Pagespriorities would be to improve the efficiency and satisfaction with both my staff and those we serve. Being in charge of a call center where the call volume has dramatically increased over the course of a year will require great management skills and good teamwork. Figuring out to properly use the money and develop the best strategy as to how to improve efficiency and customer satisfaction will be a priority. Many organizations incorporate the concept of teams. In the military, teamwork is the baseRead MoreTraining Program Development1050 Words   |  5 PagesDevelopment and Delivery The senior leadership of the customer service call center has realized that current practices are damaging the organization’s reputation and without making some serious improvements in training and development the organization will not have a future. Hiring a HR advisor to progress from their current state is the first step in the right direction. The HR advisor is responsible for providing the customer service call center with valuable practices to establish a well organized

Describe the Different Stakeholders Who Influence the Purpose of Two Contrasting Business free essay sample

The money that the customers spend is important because it helps to carry on their work in the future. As the customers know that the Eden Project is for charity, they are not so concerned about how much they spend as they know that the money goes towards a good cause. Customers that come from Devon and Cornwall are offered a reduced price. | A large amount of customers are key to ensuring that Coco-Cola have high profits. This means that Coca-Cola will want to make sure their products are of a good quality to ensure business in future. Coca –Cola will want to ensure customers choose them over their nearest rival for example, Pepsi. So they would try to stand out from other rivals. | Employees | An important factor for the Eden Project is the job satisfaction as employees would be proud that they work for a small charity. Also the Eden Project will also take on volunteers into their organisation. We will write a custom essay sample on Describe the Different Stakeholders Who Influence the Purpose of Two Contrasting Business or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The Eden Project will need to make sure that the volunteers are motivated, so they can see the value of the work that they do. Furthermore, even though they don’t get paid they will be motivated as it is for a good cause. Coca-Cola is a well know large organisation therefore they do not want any negative publicity about how their employees have been treated. However in the past Coca-Cola has had bad publicity, as they tried to prevent trade union membership are some countries, the outcome of this is likely to lower staff moral and decrease productivity. Job satisfaction and motivation is just as important to Coca- Cola. Because if there is no motivation then the product would be not at a high stranded. | Suppliers | The suppliers that the Eden Project usesare local which is to minimise transport pollution and to support the local community. Coca-Cola uses suppliers from different parts of the world which means that the costs are low as the supplier are from abroad. In order to have a successful relationship with suppliers, Coca-Cola have supplier guiding principles and a supplier code of conduct in order to make sure specific rules and regulations are ensure. | Owners | The Eden Project Trust is managed by The Eden Project Ltd. As the Eden Project is a Limited Company it is owned by family and friends who have invested some money into the business. As Coca-Cola is a Public Limited Company, a majority of owners who play an impotent role in how Coca-Cola is organised. Also Coca-Cola has a lot of minority owners in the form of shareholders which would have an influence over how the company is run. | Local and national communities | The Eden Project a social enterprise eager to support the local and also the national communities as much as possible. | In the past Coca-Cola has had negative publicity because of some of its practices in some countries. For example India, where the company has practices depleted groundwater which they for factories but ended in the resulting in a shortage of water for local people that lived in India. | Trade Unions | The project is not linked with any Trade Unions. Trade unions stand up for employee rights and makes sure there treated fairly. | Previously Coca-Cola has got into trouble for trying to suppress Trade Union membership within the organisation as they are seen as a threat to the company. | Employer Associations | The Eden Project is not connected with any employer associations. Employer Associations represent employee interests. | Coca-Cola does not have any employer associations. | Government | The Eden Project will have to follow the law this is to make sure that they know what to do and so that they do the right thing. As the Eden Project is a charity they will receive tax relief. | Coca-Cola has to also follow the law, in each country. Coca-Cola also has to make sure that they give their employees the right contract. Also they have to make sure that their customs get a high standard that they pay for. |

Pinciples of Bisuness and Administration free essay sample

You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: Jason Wright Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). There are many points that should be included in an employment contract. We will write a custom essay sample on Pinciples of Bisuness and Administration or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Four main points that must be included are: 1. Employers name 2. Employee’s name 3. Date the employment is to commence 4. Address that the main employment will take place. An example of a Contract of Employment is attached. 2a) List three key points of legislation that affect employers in a business environment 1. Health and Safety. 2. Pay and Pensions 3. Employment Rights and Responsibilities. 2b) List three key points of legislation that affect employees in a business environment. 1. Health and Safety. 2. Employment Rights and Responsibilities. 3. Data Protection. 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information. There are several sources where a person can find information on Employment Rights and Responsibilities. These can be through both internal and external sources. Internal Sources would include Trade union representatives, line managers, staff association representatives and informed colleagues. External sources may include Citizen Advice Bureau (CAB), legal professionals, libraries, Advisory, conciliation and Arbitration Service (ACAS) and the Equality and Human Rights Commission (EHRC). 4. Describe how representative bodies can support employees A good example of how a representative body can support an employee is through an internal source such as a trade union. These often large organisations represent the interests of their members and can offer assistance through work based representatives. They also have regional and expertise that they can call on. Union representatives have a right to paid time to help employee’s in such areas as Health and Safety, pensions, collective redundancies and collective bargaining to name a few. 5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. Employers have the legal obligation to treat all employees equally, for example, if a male and a female employee are carrying out the same duties within a company then the law states that there should be no discrimination between the two and both parties must be treated equally, pay must be the same and both given the same amount of benefits. This ruling can also be applied to diversity laws. If an employee is from a different ethnic or religious background then the employer must adopt the same posture as before and not discriminate against the employee just because they could be perceived as different from the norm. Every employee has a personal responsibility for their actions and must ensure that they are sensitive to others around them. Employees must remember that all people are different whether that is a difference in their gender or their religious background. Every employee should ensure they treat others how they would be expected to be treated themselves. 6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. The benefits to an organisation in making sure they follow equality and diversity procedures will mean that the company is falling in line with the Laws of the nation, and ensure that the company will be free from claims against the company. For the employee the benefits would mean a better working environment where each employee understands the differences of those working around them, this in turn will benefit the employer as a happier working environment will produce a happier and more productive workforce. Section 2 – Understand the purpose of health, safety and security procedures in a business environment 1. Identify employer and employee responsibilities for health, safety and security. If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. The employer holds overall responsibility for implementing all Health, Safety (Health and Safety at Work Act 1974) and security (Data Protection Act 1998, Copyright, Design and Patents Act 1988) legislation and guidelines within the workplace. It is the employer’s responsibility to provide a safe clean working environment for all its employees to work in. Employee’s have the responsibility to follow company guidelines with regards to the laid down legislation. By taking ownership of their own responsibilities they can help promote the health, safety and security of not only themselves but also their colleagues. Carrying out their own risk assessment of tasks and managing the associated risks appropriately. 2. Explain the purpose of following health, safety and security procedures in a business environment. By following laid down health, safety and security procedures in a business environment will help maintain a safe and secure workplace. This will help minimise the risk of accidents and injuries to themselves and others and reducing the risk of losing possible sensitive or personal information. 3. Describe three different ways of maintaining a safe and secure business environment. Three ways of maintaining a safe and secure business environment can be achieves by the following methods: 1. Ensuring that employees use and wear the correct Personal Protective Equipment (PPE) when carrying out task that may require it, making sure that the PPE being used is correctly fitted and is fit for the task being carried out. 2. If working in an environment where food is being handled employers must ensure that employees are fully conversant with hygiene procedures and that they are being implemented correctly. 3. When working with IT equipment employees are to ensure that security guidelines are being adhered to i. e. passwords are kept secure and that Security Operating Procedures (SyOPs) are being followed correctly. Section 3 – Understand how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. Methods of communication Description Verbal communication 1. Person to Person or face to face, this is where two people with engage in conversation with each other and pass information. 2. Telephone conversations, this is where two or more people converse through the medium of telephone communications, similar to face to face apart from you cannot see the person you are talking to. Non-verbal communication 1. Body Language can be used to express emotions and feelings without the use of language. For example facial expressions can tell a person a lot about how another is feeling i. e. if someone is smiling then this normally indicates they are happy 2. Tone of voice, tone of voice along with body language can also determine the way a person is feeling. If someone is shouting they are either conveying a warning or trying to attract attention to themselves or they may be angry. Written communication 1. Email, emails are an electronic method of communicating via computer. It is a sterile way of communicating as you do not get to interact with the sender of the information. 2. Written reports, written reports and are normally completed on paper very similar to email and you will not interact with the author. 2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. When communicating with others consideration should be given to understanding what the other person wants to know and what they need to know. You must try to understand how they would prefer the information to be delivered i. e. verbal communication or written communication. People are different and have different preferences in the way they receive information. 3. Describe at least two ways of actively listening. Two ways of actively listening is to engage with the person you are listening to, look at the speaker and focus on what is being said. Do not interrupt them whilst they are speaking, instead write notes for questions you may have regarding points you feel you may need to clarify. Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. By agreeing standards of your own with line managers or supervisors prior to work that is undertaken allows each party to understand what the required standards are and what needs to be achieved and that no ambiguity exists. There are many standards that work can be judged by that are used in the business environment, for example Quality Assurance standards, behavioural standards and wastage standards. If both parties have a good understanding of these standards then work will be produced to a higher quality and without errors. 2. Explain the purpose of taking on new challenges and being able to adapt to change at work. By taking on new challenges it allows us to grow as individuals and avoids becoming stagnated in what we do. Taking on new things helps us push ourselves and gives us the opportunity to try new things. Being able to adapt to change at work can demonstrate to your employer that you are flexible and willing to embrace new things. This can only have a positive effect on you as an individual as your employer will be more likely to trust you with new task and ultimately responsibilities which could result in promotion. 3. Explain the purpose of treating others with honesty and consideration. Treating others with honesty and consideration will earn you peoples trust and respect. If people trust you they are more than likely going to be happier to work with you; and be more honest and open with you with regards to work issues. If others trust you they will share information with you because they will feel you don’t have an agenda and feel like they are part of the team. If you have good team work in the workplace then it will be a happier place to work and in turn become more efficient. Section 5 – Know how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. Meeting work standards and deadlines will ensure any work carried out will be to the correct specifications and delivered on time. By constantly hitting deadlines to the correct standards will enhance confidence and reduce possible supervision. It will help to improve the employer employee working relationship because the employer will have more trust in the employee’s abilities and help build teamwork. 2. Describe two different methods that you can use to plan your own work in a business environment. One way you can plan your work is by using a â€Å"things to do† or check off list, these can be a very useful and effective planning tool. By noting down and crossing off different milestones as they’re met can aid in the successful progression of tasks. Another way is having an open or shared diary. This can be used by different personnel to plan different task at different times, and will allow others to see what deadlines they may have to work too. 3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? There a several ways that a business can keep others informed of progress below are some examples: 1. Meetings are a good way of getting all those involved in a project together to discuss how things are progressing, the down sides to this can be, key players not being able to attend and possibly taking a large amount of people away from their place of work all at the same time. 2. Written reports are also a good way of communicating progress to others as the information contained within has less chance of being misinterpreted. Possible drawbacks could be the length of time it takes to prepare the document and unless a comprehensive distribution list is drawn up then some employees could be missed. Section 6 – Understand the purpose of improving own performance in a business environment and how to do so 1. Explain the purpose of continuously improving your performance in a business environment. By continuously improving your performance you are pushing yourself to produce better quality work and ensuring that organisational standards are met, possibly even exceeded. This can be beneficial to the employee and employer equally, if your employer sees that you are striving to be the best you can be you are more likely to stand out from your colleagues when it comes to promotion, in turn if you are producing your best work this can only benefit the business on a whole. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience. 1. Attending training courses – by attending training courses I have been able to learn new skills and help my team perform to a better standard. 2. Learning from others – on job training can be a valuable tool when improving your performance. By shadowing a work colleague I was able to quickly learn basic skills from an experienced member of the business which allowed me to start functioning faster than if I had to wait for a training course. 3. Appraisals – By attending regular appraisal individuals can get constructive feedback on performance whether that is good or bad. Areas of weakness can be identified and appropriate remedial plans put in place to address those issues. 3. Briefly describe at least two different types of career pathways that may be available to you. There are several career paths one could take in the business administration sector, possible careers could be as a secretary, administration manager, personal assistant or a team leader. Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. Two types of problems that can occur are as follows: 1. Staff shortages – The business may suffer as a consequence of a key player in a project being absent through illness or holiday. 2. Deadlines – deadlines may not be met due to staff shortages or lack of resources or unrealistic timescales being implemented. 2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. Problem Dealing with the problem 1. Staff Shortage Having a robust plan in place where a colleague is able to provide cover for the missing employee. Longer term advanced planning could see temporary staff employed to cover for longer periods of absence i. e. maternity leave. 2. Missing deadlines By redeploying members of staff to help reach approaching deadlines. Re-evaluating organisational procedures and standards, setting realistic and achievable deadlines. 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). Problems I can deal with: Problems I would need to refer to others: How are problems referred to others? 1. Simple equipment issues i. e. replacing paper in printers or ink cartridges. 1. Complex equipment issues. Terminal not turning on or booting up. Report it by the appropriate means to the relevant department. 2. Minor changes in organisational procedures. 2. Major changes to organisational procedures. I would refer this issue to my supervisor or line manager. Clarification may need to be sort on major changes to procedures so employees are fully aware of the changes. Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Jason Wright Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answerphone Normally accessed by pressing the number 1. It enables you to access messages left by others for you. 2. Conference call This enables you to speak to more than one person at the same time. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). When making a call the caller must remember to be polite and introduce themselves to the person who answers. Remember you are representing the company and that first impressions count. You should always try to portray the company in the best possible light and should always act in a professional manner. When receiving a call the person answering must: Attempt to answer the call as soon as possible before it rings off (this call could be the most important of the day) Answer with good morning/afternoon The name of the company Your name And how you may be of assistance If the person they have called for is not there be sure to take the name of the caller their number and any message they may wish to leave. Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). Receiving, checking and sorting mail and packages is an essential part of any successful business. To run an efficient business a good system for the sorting of incoming and outgoing mail must be employed. If mail is not sorted and distributed correctly throughout the workplace then things can get delayed or worst case, missing. If this happens it can have a detrimental effect on the business and could ultimately end up in the loss of orders or customers. 2. Complete the table below with the following information: At least two examples of internal mail services that are available to organisations At least two examples of external mail services that are available to organisations Internal mail services External mail services 1. Organisation staff 1. Royal Mail 2. Organisation staff in vans 2. DHL 3. Describe two methods that you can use to calculate postage charges for mail and / or packages. You can calculate the postage charge for items either by weight of the size of the item that needs to be posted and how quickly you want it to get there. The bigger the item the more it will cost, the quicker you want it to get to its destination the higher the price. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. Printer – used to transfer electronic information and pictures from computers (soft copies) and usually printed onto paper (hard copies) Photocopier – used to produce multiple copies of documents as it cheaper and faster than printing using a laser printer. Scanner – reverse process to a printer. Hard copies are scanned and the image is usually transferred to a computer and turned into soft copy. 2. Explain the purpose of following manufacturer’s instructions when using equipment. By following the manufacturers’ guidelines you will guarantee that the equipment is being used correctly and to its full potential. This will also ensure that manufacturers’ warranties are maintained; and the equipment performs to the standards that it is designed to do. It will also prolong the life of the equipment and ensure a valuable resource is always available for use. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user. More often than not office equipment will be shared amongst a number of colleagues. This could range from phones through to such things as headsets. By keeping the items clean will minimise the risk of infection and the spread of germs to othersr0. If equipment is looked after and kept clean it will function better for longer. You should leave equipment in the state that you would want to find it. Section 4 – Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. Waste should be kept to a minimum because it can have a long-term affect on the business. Businesses can spend a large amount of time and money to dispose of excessive waste and may promote a wasteful culture in employees. Most businesses will seek to keep waste to a minimum as this constitutes good business practice. 2. Identify at least two main causes of waste in a business environment. Not correctly checking a document properly before it is mass produced is one form of waste as all the resources involved will have been used with no end product. Delivering food items too early may result in food going cold and delivering to late may result in the consumer making other arrangements and no longer requiring the food, thus leaving the business with unwanted food products. 3. How can you keep waste to a minimum in a business environment? Describe at least two ways of doing this. Taking the time to read through documents before it is massed produced for errors will help to eradicate any errors that maybe contained within. Delivering food items when required and to the standard expected and not too early or too late will ensure the consumer is happy. Section 5 – Know how to make arrangements for meetings 1. Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. Type of meeting Main features Information Exchange The main feature is disseminating information to an audience. Can range from an informal meeting to a large conference. Problem solving Used to brainstorm and solve problems. Can be face to face, informal, spur of the moment or regular meetings. Decision Making Meetings where decisions are made. Can range from AGMs, board meetings, regular meetings to spur of the moment meetings. 2. When arranging a meeting: What sources and types of information are typically needed? How should meetings be arranged? When arranging a meeting consideration should be given to the following: Size of venue for the amount of people attending. Will there be anyone there that may have special requirements and access to venue. Suitable amount of chairs and tables for attendees to use. Will there be a need for resources i. e. Projectors, pens, pads, Internet connectivity etc. Will refreshments be required if the meeting is scheduled to be long When arranging a meeting the following points should be followed: 1. Find out about and confirm the meeting brief. 2. Confirm the venue, equipment and catering requirements. 3. Produce the agenda and meeting papers. 4. Invite attendees and send them the agenda. 5. Confirm attendance. 6. Make sure attendees’ needs are met. 7. Make amends to correct any needs for requirements, such as catering. 8. Collate and dispatch papers for the meeting within agreed timescales. 9. Produce spare copies of meeting papers. 10. Arrange the equipment and layout of the room. Section 6 – Understand procedures for organising travel and accommodation arrangements 1. Explain the purpose of confirming instructions and requirements for business travel and accommodation. Confirming instructions will ensure that things run smoothly and all requirements are put in place before a journey is undertaken. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangements Procedures Hire car Book Hire car with hire car company. Ensure hire company knows where to drop off/pick up if appropriate. Taxi Make sure the taxi is booked, ensure they are sure of pick up times, and pick up address and destination. Plane Make sure the ticket is booked and the appropriate level of class is booked. Consideration should be made for travel arrangements to and from airport. Hotel Make sure that a hotel is booked and is adequate for the needs of the individual. Location of hotel should be checked to ensure it suitable. 3. Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. Good record keeping is essential for a business to run efficiently and remain organised. Keep records on financial outlay will help a business to remain in Budget. It will allow them to assess the effectiveness of companies that they use for travel by being able to compare cost and service. Section 7 – Understand diary management procedures 1. Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. Using a diary serves as a good way to keep information all in one place. It is an excellent organisational tool for keeping track of such things as meetings, training days and holidays for example. By using a shared diary others within the organisation can see what an individual ahs planned in the near and distant future. It allows others to book meetings and book holidays and days off. 2. Identify the information needed to maintain a diary system in the workplace. Information is key to keeping a successful diary, if a diary is not populated with useful, valid and up to date information then it will fail. Key information that should be included for instance: Who: Who is the meeting with? What: What is the meeting about? When: When is the meeting? Where: Where is the meeting? Why: Why are you having the meeting? Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment? The difference between external and internal customers is thus; external customers are other businesses or organisations that your business will supply or their company works for yours or supplies you. Internal customers are ones that you supply and work for the same employer. 2. Explain why customer service should meet or exceed customer expectations. Include at least three reasons in your answer. Customer service should be meet or exceeded as the customer is the most important part of a business, without customers businesses will fail. Giving good customer service and customer satisfaction will help ensure: Repeat business Customer loyalty Recommendations to others Good publicity Sense of trust Greater job security. Business growth 3. Explain the importance of building positive relationships with customers. Outline two ways in which this can be achieved. It is important to build customer relationships as this will help build trust between the customer and the business. If you have a good relationship with a customer then they are more likely to choose your business over a company that provide the same service. This can be achieved by going that extra mile in your customer service and making the customer feel that they are special to you and you value their custom. By personalising your professional relationship with them, finding out their first name and using it where you think appropriate. Little touches can mean a lot to customers and if you make them feel special then they will want to keep coming back. 4. How do customers demonstrate their own needs and expectations? There are several ways that customers can be encouraged to give feedback on a company’s performance these can come in the form of focus groups, customer feedback forms, verbal feedback and customer complaints. Section 9 – Understand the purpose of reception services and how to follow reception procedures 1. What is the purpose of the receptionist role as the first point of contact in a business environment? The purpose of the receptionist is to be the first point of contact. They are there to Welcome visitors Give an appropriate greeting Handle enquiries Provide relevant information about the organisation Keep a tidy and well organised reception area Keep accurate visitor records Monitor access into and out of the building by visitors Liaise with other departments Handle any visitor problems professionally Do any related administrative duties. 2. Describe how a receptionist can present a positive image of themselves and the organisation and explain why this is important. The role of the receptionist in a business is vitally important. They are often the first person a new customer will see and engage with. If a receptionist acts in a professional manner then it will then it will reflect well on the business as a whole. If a receptionist is well dressed, politely spoken and efficient in the handling of customers then this will give a positive and professional outlook. 3. In relation to your own organisation (or one that you are familiar with), explain what must be done when carrying out entry, departure, security and confidentiality procedures in a reception area. When entering a building the reception area must be placed so each individual entering the building must go through the reception area. Visitors must be signed in and out of the building and asked who they wish to see. This acts not only as a record of who has entered the building but also serves a record of who has visited. If there is a secure area of the building they are required to visit then they may need to be escorted, the receptionist can call a member of the appropriate department to come and act as an escort. The receptionist can also brief any visitors on any health and safety issues or security guidelines that need to be adhered too. Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for refer

Academic degree Essay Example

Academic degree Essay Example Academic degree Essay Academic degree Essay Essay Topic: Academic Therefore the relationship will be M:N legislations. However, the we can use the multivolume attribute to combine all the degrees in to one entity, for instance, we can name the entity as DEGREE and put PhD, Master, and Bachelor in it. One problem we need to consider is that it will be very difficult to count them as all the information are gathered within the same entity. Bert Reply Quote Message unread Set Flag Rave Koran Mallard An employee may have many degrees. Here, employee ID already exists and is a field/attribute in itself. Hobbies requires a new field/attribute and comes under the entity of student details. The relationship is and the model is based on how you build the table. We can create a new table with fields for employee ID and every possible degrees. Here, the primary key of the employed becomes foreign key in the new relation table. But, this model leads many null values which can be still operated. If we use only a field for hobbies we need to assign the text field to contain more than one value. This is called as multivolume attribute. Here, a new schema is created with clear definitions of attributes about what type of attributes can be present and the number of instances of those values ii 1 r more. But still each value in a given value set must be unique without repetitions within the same location. The new schema contains a primary key, which is a combination of the employees (foreign key and unique identification value) and degree(a unique descriptive attribute). New PC pair scheme of employed and individual degrees helps in identifying which degree belongs to which employee and which employee has what degrees. Hide 1 reply RE: week 2 Question 2 Sorry a typing mistake. It is degrees in place of hobbies Reply Quote Delete John Harrington The relationship between Employee and degree is a relationship. An employee could have one or more degrees and different types of degrees such as bachelors, masters, Ph. D, and maybe a JDK could be assigned to one or more employees. It would be best to create an entity for Degree. The primary key from Employee should be used as a foreign key in Degree. Degree should have a key called DE_TYPE that could hold a degree type for each degree that the employee has earned. The Degree table could also be expanded to hold information about where and when a degree was earned. Reply Quote Email Mark as unread Hi John, Your example of degrees with the new attributes of where and when a degree was earned seem to form an interesting combination of multivolume attribute and weak entities. The dredgers is of course a multivolume attribute. The attributes when passed and where studied form weak entities which do not come into picture unless there is a mention of degrees Reply Quote Aisha Cannon The business rule An employee may have many degrees contains two entities which are employee and degrees. This rule translates into a MIN legislations because an employee can earn many degrees and a degree can be earned by many employees. The entity Degrees could be represented by several attributes, including degree type, degree major, degree institution etc. When dealing with multivolume attributes it will be necessary to create several new attributes within the original entity, but be mindful of structural problems in the table and changes in the structure that are made to accommodate modifications. Another solution for multivolume entities is to create a new entity composed of the multivolume attributes components. For example, for the entity degrees the new entity would be degrees major which means a new entity set is composed of a multivolume attributes component. The components would read, health sciences, sociology, criminal justice, human services etc. Reply Quote Email Author Jessica Forbes Aisha agree with your point as to creating a new entity composed of the multivolume attributes components as a solution for multivolume entities. It;s an important point to consider. Reply Quote Email Author Lacer Rancher ERE week 2 Question 2 Having this business rule, an employee may have many degree would quire us to have Non entity: employee and employee_degree. Each one will have primary key and only degree table would have foreign key to link with employee table. In foreign key attribute there should be stored the primary key of employee who has degrees. The relationship would be 1 because an employee can have many degrees. That case we can allow entering multiple records in employee_degree table for each employee and we would not have problem having the redundant data. I hope that does make sense. Nathan Reedy Jammed Hi Lacer Rancher I agree with your post. Altitude attribute is an MIN relationship it will cause the data redundancy so it will affect the integrity of a database. Minored to eliminate we transforming M:N relationship to I:M. Employee table having one unique id and degree table having a same unique id which links employee table. Christopher Reddened The employee to degree relationship is a M:N relationship. Employees can have one or more degrees such as Bachelors, Masters, PH. D. Or MD and each of these degree designations could be assigned to one or more employees. In this scenario it would be most logical to establish an employee primary key ND a foreign key for degree denoting degree type earned for each employee, and en entity for degree. Further information could be denoted in the table regarding types of degrees, when they were earned, etc. Reply Quote Email John Young multivolume attribute is and how it might be implemented. This business rule is an example of when a single attribute is not repeated in a scheme but had multiple values in the same table for it. The difficulty lies in it is now difficult to search the table for a particular degree that a person might have or it is nearly impossible to query an employee and list their ultimate degrees. And so the relationship between employees and degree s is one-to-many, so a primary/foreign key pair needs to be created and a new table. The new table has only one attribute to describe, the degree. In order to specifically identify every row in the table the employee table key (primary key) is needed and the degree table key (primary key) also. So both attributes form the primary key of the two tables. Set Hag James Larceny This rule creates a situation where the attribute is multivolume, an employee may have a bachelors degree in engineering, and other employee may have bachelors degree in engineering also Masters degree in chemistry. This creates the multivolume attribute, and an entity with a MIN relationship, which we know does not work in a relational database. The best way to deal with this issue is to create a new entity made up of the original multivolume attributes. This new entity can also include Associates degrees and Pads, to cover all options. Reply Quote Email Author Bottom Of Form Stephanie Gary James, I definitely agree with your solution here. While itd be fastest for lookup to store each degree as a separate attribute, itd probably be best in this case to rate a new entity that matches each employee to all his degrees. This allows more flexibility in the number of degrees possible. Reply Quote Email Author Emmanuel Addax multivolume attribute is and how it might be implemented. ) The M:N relationship would be in effect for this business rule. Many employees cold have the same degree and more than one degree. Since there are multivolume attributes there may need to be new entities created. The new entity could help specify these types of degree or can be used to specify or quantify the degree or count. Reply Quote Email Author Mike Wagner Jar In the employee and degree relationship the degree cannot exist by itself. The employee and degree exist in many to many relationship. There is a possibility that this could cost some redundancy. That is the one thing that you dont want if it can be avoided is redundancy. Reply Quote Email Author The rule that an employee may have many degrees calls for there to be a 1 relationship between the person and the degree(s) theyve attained. This can be done with only three fields as pictured below but this doesnt allow effortless searching based on the degree due to the degree field containing ultimate degrees.

What shall I Render unto God (psalm 116) Speech or Presentation

What shall I Render unto God (psalm 116) - Speech or Presentation Example In response to all the blessing that God bestowed on the psalmist, he offered to be His servant for the rest of his life. He promised to do what God asked him to do for the rest of his life, as he according to him he would serve the Lord on this earth as long as he lives (Psalm 116:12-18). There are several physical and spiritual benefits that God bestows on us every day. Physical Needs: God has bestowed numerous blessing on us, even after all the disobedience and sin we do. Our physical needs that are fulfilled by God on the daily basis include the need for food, safety and other physiological needs. Responding back to God through our love: We may respond back to God for all His blessing by loving him. This can only be done if we follow the commandments that were sent to us through Moses and the teaching of Jesus (John 14:23). Responding back through praise: Lord our God likes it when we praise him through different hymns and other means. We can show Him our loyalty by praising Him and praying to no one but Him. In psalm 116, the psalmist promise to offer a cup of wine to the Lord as a gesture of gratitude (Psalm 116:8). Responding back through worship: We have been instructed in the Bible that we must obey the day of the Sabbath. The Lord, our God, listens to the worships and bestows upon us His blessings in return (Psalm 68:4-5). Responding back through Body: We have been created to serve a purpose on earth. Serving the Lord by serving His creations and worshipping Him is how we can respond to His blessings through our bodies. In return of our sacrifice God blesses us with a long and healthy life (Proverb

Critical appraisal two research studies Essay Example | Topics and Well Written Essays - 3000 words

Critical appraisal two research studies - Essay Example The second article, Simon John Palfrey man tends to get on the psychological state of the patients, trying to clinically establishing the expectations and reasons for patients, seeking the treatment. Thus these are two papers are from the same field, though of different tradition and aim. The first paper is essentially based on quantitative research where the paradigms or testing ground would be parameters like reliability and validity while the second one is a qualitative research that would need analysis of different parameters like the researcher’s reflexity, the context in which the research took place, selection of research participants, etc. This essay critically evaluates the paper in terms of research design and their potential contribution towards effective practice, encompassing the concerned ethical and political issues. The agenda is to travel further down the concept and try to establish the barriers for implementing research in the workplace and the effective means of overcoming it. Thus to effectively analyze the research paper it becomes important to understand the background of the condition described, followed by abstract of the papers to be reviewed and their critical analysis. Varicose veins are enlarged veins that appears swollen and elevated above the skin surface. They are distinctly visible not just because of their twisted and bulging look but also their color wich can be dark purple or blue. Usually found on the backs of the calves or inside of the legs, the valves in the veins permitting the blood flow towards the heart stops functioning properly. This leads to development of blood pools in the veins causing them to dilate.Around 1 out of 2 people over the age of 50 suffer from varicose veins and is more commonly observed in women than men. Hemorrhoids or commonly known as piles are also a type of varicose vein. Proper exercise, losing obesity, elevating the legs while resting and not crossing legs while